Hardpoint Systems
01Catch the call

Missed-call text back

You were on a roof or under a sink. They rang, you could not answer, and by the time you heard the voicemail they had already called somebody else. This starts the conversation without you.

What changes

A missed call becomes a text thread instead of a customer who rang the next business on the list.

How it works

  • Sends within seconds

    Not a voicemail they have to listen to. A text, while they are still holding the phone and still thinking about the job.

  • Works after hours

    Calls at nine in the evening get the same reply as calls at nine in the morning, without anyone sitting up for them.

  • They can just answer it

    The text opens a real conversation, so they can describe the job by message rather than trying you again later.

  • You reply when you can

    The thread waits in your inbox. Nothing is lost while you finish what you are doing.

This is the highest-leverage thing on the list and the least impressive to describe. Most enquiries go to whoever responds first — not the cheapest, not the best reviewed, the first. A text that goes out in ten seconds beats a call back in two hours almost every time.

The message is written in your voice, not ours, and it says what you would say: that you are on a job, that you have seen the call, and that you will get back to them. You can change the wording whenever you like.

Ready When You Are

Missed-call text back is one of sixteen services in one system for $289 a month. No contract, no setup fee.

A customer reading a text reply on their phone.