A good share of the people on your website are never going to ring you. Not because they are not interested — because they are at work, or on a train, or it is half nine at night.
What changes
The visitor who was never going to call gives you their number instead.
Typing a question costs a visitor nothing. Ringing a stranger and describing a problem costs them quite a lot.
The chat moves to SMS, so it keeps going after they close the tab instead of dying with the session.
Common questions get handled without you, and anything real comes through to the inbox.
Evening and weekend chats are waiting as normal conversations on Monday morning.
The point of the widget is not the chat itself. It is that it captures a number.
A visitor who reads three pages and leaves is gone and unmeasurable. A visitor who types one question is a lead you can follow up, and the automated follow-up takes it from there.
Website chat is one of sixteen services in one system for $289 a month. No contract, no setup fee.
