Running it
Five subscriptions, and none of them talk to each other
How a small business ends up paying for a CRM, a texting tool, a review app, an SEO retainer and a booking widget — and why the total is the smaller half of the problem.
Hardpoint Systems5 min read

Nobody sets out to buy five pieces of marketing software. It happens one reasonable decision at a time.
How it happens
You miss a call and lose a job, so you sign up for a texting tool. $40 a month.
A customer asks whether you can be booked online, so you add a booking widget. $25.
Someone tells you reviews are the whole game now, so you get a review app. $50.
You want the enquiries in one place instead of three, so you start a CRM trial and never cancel it. $99.
Your site is not showing up, so you take on an SEO retainer. $500 and up.
Every one of those was a sensible response to a real problem. None of them was a mistake on its own.
(Those figures are typical list prices for tools in these categories, not quotes from named products. Yours will differ.)
The bill is the smaller problem
Add it up and it is a real number — several hundred a month before anybody is paid to actually operate any of it. But the bill is not what makes this painful.
Nothing knows about anything else. The texting tool does not know the booking widget took an appointment. The review app does not know the job is finished, so it asks at the wrong moment or not at all. The CRM has half your leads in it, because the other half came through a channel that does not feed it.
You become the integration. Every morning you check four places and copy things between them. That is not a subscription cost, it is an hour a day, and it is the reason most of these tools quietly stop being used by month three.
Half of it is switched off and still billing. Check your own statement: is there at least one tool on it nobody has opened since it was set up? For most small businesses there is. It is not carelessness — cancelling requires remembering it exists.
Nobody is accountable for the outcome. Five vendors each own their box. Not one of them owns “did this business get more customers”, which is the only question you actually care about.
Consolidation is not the same as switching tools
The instinct is to look for one tool that does all of it. That is closer, but it still leaves you as the person who sets it up, wires it together, and notices when it breaks.
The alternative is that somebody else runs the whole thing: one system, set up for your business, operated for you, with one bill and one place to ask questions. You are not administering anything and you are not comparing feature matrices.
That is the model we run — fourteen pieces as one system, for a published monthly price, with no setup fee and no contract. The full list and the number are on the pricing page, and the comparison against buying the pieces separately is there too.
If you would rather see it than read about it, thirty minutes on a screen share will do it. No obligation, and you will not get a sales script.


